Last updated: 16 September 2026
If something about our work together has not been right, I would rather hear it
than not. Saying so will never affect how you are treated.
Step one: tell me
Email hello@rohitsujanani.com or call 07984 679 387.
Put “Complaint” in the subject line if you are writing, so I recognise it for
what it is and respond properly rather than treating it as ordinary
correspondence.
You are welcome to raise something in a session instead, if that feels easier.
What happens:
- I acknowledge it within 5 working days
- I respond fully within 20 working days
- If it will take longer, I tell you why and when to expect an answer
I will set out what I have understood, what I have looked into, and what I
propose to do. If I have got something wrong, I will say so.
Step two: professional registration boundaries
If my response does not resolve the issue to your satisfaction, or if you would
rather not approach me directly, you can escalate to an independent standards
body.
For hypnotherapy, counselling and therapeutic work. You can submit a
complaint to The British Association of Therapeutics and Hypnotherapy
(BAThH) at bathh.co.uk. BAThH holds its members to an ethical code and
operates an independent complaints process.
For coaching, NLP and alternative modalities. Because frameworks such as
coaching, NLP and psychological astrology are non-clinical, alternative
development practices, they sit outside standard clinical oversight. Any dispute
about these services that cannot be resolved directly between us at step one
will be handled under the governing law of England and Wales, as set out in the
terms of service.
Data protection concerns
If your concern is about how your personal information has been handled, please
see the privacy notice. You can complain directly to the
Information Commissioner’s Office at ico.org.uk or on 0303 123 1113,
and you do not have to come to me first.
If you are in distress
A complaints process is not the right place to be if you need help now. Please
call 999, contact NHS 111, or call Samaritans free on 116 123, at
any hour.